Cite and use RECLAIM

Use RECLAIM™ in articles, decks, workshops, and internal strategy.

Researchers, consultants, retailers, vendors, and industry writers are welcome to cite the RECLAIM Framework and reference RetailPaymentLeakage.com as the public framework hub.

Suggested citation

Almeida, Wesley. After the Customer Says Yes: The RECLAIM™ Framework for Measuring and Reducing Retail Payment Leakage. RetailPaymentLeakage.com, 2026.

Suggested short reference: “The RECLAIM™ Framework defines retail payment leakage as the measurable loss of earned or earnable revenue between customer purchase intent and final retained settlement.”

Usage permission

You may reference the RECLAIM Framework in internal strategy, industry articles, conference presentations, workshops, and practitioner discussions, provided attribution is included and the framework is not presented as your own original work.

Organizations are encouraged to use the framework internally, adapt the worksheets for operational reviews, and participate in the annual Retail Payment Leakage Benchmark.

Media note

For media quotes, interviews, podcast requests, speaking invitations, or permission to reproduce diagrams, contact hello@retailpaymentleakage.com.

Open industry resource

Help define the Retail Payment Leakage Benchmark.

Retailers, payment providers, fraud leaders, consultants, and commerce technology professionals are invited to contribute feedback and participate in the benchmark.

Participate in the Benchmark